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Refund Policy — Zetlis

Effective Date: June 1, 2026

1. Free Plan

The Free plan has no charges. No payment is collected and therefore no refund is applicable. You may use the Free plan at no cost with no time limit.

2. Paid Plans

7-Day Refund Window

We offer a full refund on paid subscriptions (Starter, Pro, Business) within 7 days from the date of purchase. If you are not satisfied for any reason, contact us at [email protected] within 7 days and we will issue a full refund — no questions asked.

3. Extra Packs

Extra listing packs ($4.90 for 25 listings) are non-refundable once listings from the pack have been used. If you purchased a pack and have not used any listings from it, contact us within 7 days for a refund.

4. How to Request a Refund

Email [email protected] with the following information:

  • The email address associated with your Zetlis account
  • The date of your purchase
  • Your reason for requesting a refund (optional but appreciated)

5. Processing Time

Once approved, refunds are processed through Paddle and typically credited to your original payment method within 5–10 business days, depending on your bank or card issuer.

6. Exceptions

  • After 7 days: Refund requests made more than 7 days after purchase are not eligible.
  • Terms of Service violations: Accounts terminated for violating our Terms of Service are not eligible for a refund.
  • Used extra packs: Extra packs where listings have already been consumed are non-refundable.

7. Contact

For refund requests or questions, contact us at [email protected].

Also see our Terms of Service and Privacy Policy.