Refund Policy — Zetlis

1. Free plan

The Free plan costs nothing, so there is nothing to refund. You can use it for as long as you like.

2. Subscriptions (Starter, Pro, Business) — 14-day change-of-mind refund

If a paid plan isn't for you, you can get that payment back if all of the following are true:

• You ask within 14 days of the payment.
• You have used only a few paid-plan credits: at most 7 on Starter, at most 10 on Pro, at most 10 on Business. A credit is one listing analysis.
• The free credits you used before subscribing never count toward those limits.
• You haven't used this change-of-mind refund before. It is available once per customer — subscribing again later, changing plans or starting a new subscription doesn't create a new one.
• It's your most recent subscription payment. For older payments, write to support.

What happens when a subscription payment is refunded

• You get the full amount of that payment back.
• The remaining credits from that payment end immediately.
• Your subscription won't renew — it ends at the close of the current period, and you won't be charged again.
• Any Extra Pack credits you bought separately stay yours.

3. Extra Packs — 14 days, if unused

An Extra Pack (25 credits) can be refunded within 14 days of buying it, as long as none of the credits from that pack have been used. Each pack is looked at on its own, and there is no once-per-customer limit for packs. When a pack is refunded, its 25 credits are removed from your balance.

4. How to ask

Sign in to Zetlis and use the Request a refund button just below. You'll see straight away which payments qualify, and the refund is submitted with one click.

You can also email [email protected] with the email address of your Zetlis account and the date of the payment.

Sign in to request a refund

5. Timing

Refunds are processed by Paddle, our payment provider. Paddle usually approves a refund within a day, and the money reaches your original payment method within 5–10 business days depending on your bank.

6. Billing errors and other cases

The rules above are for change-of-mind refunds. Billing errors, duplicate charges, a material failure of the service, and any refund rights you have by law are handled separately — just email [email protected] and we'll sort it out.

7. Not eligible

• Requests made more than 14 days after the payment.
• Subscriptions where more paid-plan credits were used than the limits above.
• Extra Packs from which credits have already been used.
• Accounts closed for violating our Terms of Service.

8. Contact

Questions? Email [email protected].

Also see our Terms of Service · Privacy Policy.